Enterprise / Master Services Agreement
Effective date: October 15, 2026 · DURU LLC, New York, United States
This Enterprise / Master Services Agreement ("Agreement") governs enterprise and organization use of DuruVault provided by DURU LLC d/b/a DuruVault ("DuruVault"). It supplements the Terms of Use for organization/business customers and is incorporated by reference into applicable orders.
1. Services & Orders
DuruVault provides the subscribed Services as described in the applicable plan and order. Plans, capabilities, seats, and pricing are as presented at purchase and in the pricing pages.
2. Subscription, Fees & Term
Fees, billing frequency (monthly or annual), and included capabilities are set out in the order/plan. Subscriptions renew per their stated terms unless cancelled. Payment is processed by our payment processors (Stripe, and Paystack for supported regions).
3. Customer Data
As between the parties, the customer owns its customer data and documents. DuruVault processes customer data to provide the Services and as described in the Privacy Policy and Data Processing Agreement (/legal/dpa), which is incorporated into this Agreement.
4. Confidentiality
Each party will protect the other's confidential information using reasonable care and use it only to perform under this Agreement.
5. Security
DuruVault maintains the security measures described in the Security Policy and the DPA. No security program eliminates all risk; DuruVault does not warrant that the Services will be uninterrupted or error-free.
6. Availability & Support
Unless a separate written service-level agreement is executed, the Services are provided without a specific uptime commitment. Support is provided as described for the applicable plan.
7. Acceptable Use
Customer and its users must comply with the Acceptable Use provisions in the Terms of Use. DuruVault may suspend access for violations that create security, legal, or operational risk.
8. Warranties & Disclaimers
Except as expressly stated, the Services are provided "as is" and "as available" and DuruVault disclaims implied warranties to the maximum extent permitted by law. DuruVault does not provide legal, financial, medical, or immigration advice, and verification results are limited to the scope actually performed.
9. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and DuruVault's aggregate liability is limited as set out in the Terms of Use / applicable order. Nothing limits liability that cannot be limited by law.
10. Indemnification
Each party's indemnification obligations, if any, are as set out in the applicable order or the Terms of Use.
11. Term, Termination & Data Return
Either party may terminate as permitted in the order/Terms. On termination, data return and deletion follow the DPA and the Retention & Deletion Policy (/legal/retention).
12. Governing Law
This Agreement is governed by the laws of the State of New York, United States, without regard to conflict-of-laws rules, except where mandatory local law applies. This is a template for negotiation; enterprise terms may be set out in a separately signed agreement.